ThisisatemplatedraftedforOMNIA'searly-accessphase.RefundsarecurrentlyhandledmanuallybytheOMNIAteam—havealawyerreviewthisbeforescale.
Theshortversion
Ifsomethingisgenuinelywrong—youdidn'tgetwhatwasdescribed,afilewon'topen,abookedsessionneverhappened—we'llmakeitrightwitharefundorreplacement.Ifyousimplychangedyourmindafterconsumingadigitalproduct,refundsareattheseller'sdiscretion.
Whenyou'recovered
- Theproductismateriallydifferentfromitsdescription.
- Thefileiscorruptedorinaccessibleandthesellercan'tfixitwithin72hours.
- Abooked1:1sessionwasmissedbythesellerandnotrescheduled.
- Communityaccessyoupaidforwasnevergranted.
- Youwerechargedinerror(duplicatecharges,wrongamount).
Whenyou'regenerallynotcovered
- Youdownloaded/completedtheproductandchangedyourmind.
- Youexpecteddifferentresultsfromacourseorcoachingthanyouachieved.
- Subscriptionperiodsalreadyused(cancellingstopsfuturebillinginstead).
Howtorequestone
Emailitszarmi@gmail.comwithin14daysofpurchasewithyouraccountemailandtheorderfromyourlibrary'sorderhistory.Weaimtorespondwithin2businessdays.ApprovedrefundsarereturnedtoyouroriginalpaymentmethodviaStripe,typicallywithin5–10businessdays.
Sellers
Refundedsaleshavethesaleamount(andanyaffiliatecommission)deductedfromyourbalance.Repeatedvalidcomplaintsagainstastoremayleadtodelisting.
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